Frequently Asked Questions

1. How long are shipping times?

Your products will ship within one to five days of receiving an order, and then take up to 7-10 days to reach your doorstep. 

 

2. What's your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at waxgroupllc@gmail.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping cost will not be refunded.

You can always contact us for any return question at waxgroupllc@gmail.com.

 

3. Can I cancel my order?

No the orders once placed cannot be cancelled. As the processing time is one - five days, cancellation can be difficult if the product is dispatched. 

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund on receiving the return.

 

5. Do you offer exchanges?

We do not offer exchanges. However, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The return shipping cost will not be refunded and will be at your charge.

 

5. Are duties included in the total price of my order?

For orders outside UAE, product prices do not include VAT. This means that taxes/duties may have to be paid upon arrival of your order in your country. Unfortunately this is not under control of Wax Colors and strictly a local governmental issue . If you want to know the exact amount of additional charges, please check with your local customs agency.

For the US, orders valued at less than $800 are not subject to duties.