Refund policy

RAKHI EDIT — RETURNS & REFUNDS

Due to the festive and time-sensitive nature of our Rakhi collection, all products purchased from the Rakhi Edit are final sale and are not eligible for return or exchange.

We will, however, assist you if an item arrives damaged or defective. Please contact us within 48 hours of delivery with clear photographs and an unboxing video showing the product and its packaging. Once verified, we will arrange a replacement where available or issue a refund, as appropriate.

Minor variations in colour, beads, stones, threads, handcrafted detailing or appearance are natural characteristics of these products and will not be considered defects.

Rakhi Edit orders cannot be cancelled once they have been dispatched.

General return policy below does not apply to Rakhi Edit products.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at waxgroupllc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping cost will not be refunded.

You can always contact us for any return question at waxgroupllc@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The return shipping cost will not be refunded and will be at your charge.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.